Privacy Policy

Information we collect

When you send a quotation or contact request, we may receive your name, WhatsApp number, email address, country or region, company name, company website, destination, requested products, quantities and the message you provide. We also receive ordinary technical request information needed to deliver the website, such as IP address, browser type and access time, through our hosting provider.

• Contact and company details that you submit
• Products, quantities and destination information in your enquiry
• Correspondence and quotation records
• Basic technical information needed to operate and secure the website

How we use information

We use submitted information to answer enquiries, prepare quotations, confirm product specifications, discuss shipping from China, provide customer support, prevent misuse and keep appropriate business records. We do not sell your personal information.

• Respond to your WhatsApp or website enquiry
• Prepare product and freight quotations
• Coordinate with relevant suppliers and logistics providers
• Meet legal, accounting and security requirements

WhatsApp and service providers

When you choose to continue on WhatsApp, your message and contact information are sent to WhatsApp. WhatsApp processes that information under its own privacy terms. We may share only the information reasonably needed to answer your enquiry with suppliers, packing partners, logistics providers, website hosting providers or professional advisers. These parties may operate in China or other countries involved in the requested shipment.

Retention and security

We keep enquiry and quotation records for as long as reasonably needed to respond, manage a potential or completed transaction, resolve disputes and meet legal or accounting obligations. We use reasonable organisational and technical measures, but no internet transmission or storage method is completely secure.

Your choices and rights

Depending on where you live, you may have rights to request access, correction or deletion of your personal information, or to object to certain processing. We may need to retain limited information where required by law or for legitimate business records. You can stop an enquiry before sending the prepared WhatsApp message.

• Ask what personal information we hold about you
• Request correction of inaccurate information
• Request deletion where no legal retention requirement applies
• Withdraw a request or stop further sales communication

Contact

For questions or requests relating to this page, contact SunVora on WhatsApp at +86 189 5792 6931.